Support Contracts

On-going piece of mind for you and your hardware.

Support when you need it

If you have a problem you can give us a call, send and email or come into our store for as much advice as you need. Many problems can be sorted over the phone but if not, we can connect to you remotely and fix the problem for you. If you do need to bring in your device, you will get priority in the queue.

Labor costs included

With the Home Premium plan, all labor costs are included for repairs so the only cost to you would be if any parts are required. You get priory repairs too so we'll get you up and running quickly.

Keep your data safe

We'll backup your personal data to our cloud backup service automatically keeping your important files safe in case of hard drive failure or theft. If you need more data that's no problem, you can add more at any time. We'll monitor your backups and let you know if there are any problems.

Home Basic

Essentials help when you need it.

£10/mo

What's included

Telephone or in-store advice
Remote connection support
In-store repair priority

Home Standard

All the help and support you need and world class security.

£15/mo

What's included

Telephone or in-store advice
Remote connection support
In-store repair priority
ESET Endpoint Internet Security

Home Premium

Priority service an all your labor costs covered.

£25/mo

What's included

Telephone or in-store advice
Remote connection support
In-store repair priority
ESET Endpoint Internet Security
In-store repair labor
Discounted call-out fees
10GB of cloud backup

Small Business

Keep your business IT running with our premium support and security.

£40/mo

What's included

Telephone or in-store advice
Remote connection support
In-store repair priority
ESET Endpoint Internet Security
Same day on-site support *
2 hours on-site support included
10GB of cloud backup

Home products include VAT, business products exclude VAT. Minimum 3 month contract term. Payment by Direct Debit only. *Week days during normal working hours.

FAQ's

My computer is broken now, can I still sign up?

Absolutely you can! You can sign up right away, even if you have a problem right now and you can get the benefits right away! Just drop your device in any time and we'll get it sorted, you don't need to book.

What devices are included?

We can deal with most laptop PC's, desktop PC's and tablets however we don't support Apple products or phone of any kind.